Support
A WhatsApp number, not a ticket number.
You will not be routed, escalated, or asked to raise a case. You message the person who builds this, and they answer.
+91 95970 69061
The fastest way. Send a screenshot and say what you expected to happen.
Open WhatsAppsgashinth@gmail.com
Better for anything with an attachment — an export, a long list, a report.
Phone
+91 95970 69061
For when it is easier to say it than type it.
When we are here
Monday to Saturday, 9:00 am to 7:00 pm IST. We usually reply within 4 working hours.
Anything that stops you billing is treated as urgent regardless of the hour. Anything else waits until the morning, and we would rather say that than promise a night shift that does not exist.
Setup, done for you
We personally set up the first 5 workspaces each month — shops, products, prices and opening stock loaded before you log in the first time.
That is as many as can be done properly, so it is genuinely first come. If the month is full we will tell you that rather than rush yours.
Why this is different
Small is the feature, not the excuse.
A large vendor has a support organisation, a ticket system and a queue. What it does not have is anyone on the other end who can change the software because of what you said.
Several things in this product exist because a distributor complained about them: the day-end cash figure that stopped counting UPI, the loading screen that stopped stuttering, the bill that used to take fourteen seconds to save. None of those went into a backlog. They went out in the next release.
That is the trade. You give up a call centre. You get someone who can actually fix it.
Support questions
Who actually answers?
The person who builds the software. There is no first-line queue to get past and no script — which is only possible because this is a small operation, and is the main thing a large vendor cannot offer you.
How fast do you reply?
Usually within 4 working hours, during Monday to Saturday, 9:00 am to 7:00 pm IST. Anything that stops you billing is treated as urgent, whatever the hour.
Do you help set it up?
Yes. Send your shop and product list and we load it before your trial starts. We personally set up the first 5 workspaces each month, because that is as many as can be done properly.
Do you train my salesmen?
The app is built so that a salesman can be shown it once and use it. Where a team needs a walkthrough, we do it over a video call with the actual workspace rather than a slide deck.
What if something breaks?
Bills written while the app cannot reach the server are saved on the phone and sent when it can, so a problem at our end does not stop your day. Tell us and we will say what happened and when it is fixed.
Ask before you try it, if you like.
Tell us what you run and what is going wrong now. If this is not the right software for you, we will say so — that is a shorter conversation for both of us than a trial that was never going to work.